Shipping policy

Where we ship from
We ship across Canada and the United States from two warehouses. Canadian orders ship from our warehouse in Ontario. US orders ship from our warehouse in Michigan, so they never cross the border. International shipping is available to most countries and ships from Ontario. If your country is not offered at checkout, email us at [email protected] and we will let you know if we can get an OilCatch to you.

Shipping rates
Canada and the United States: free shipping on orders of $100 CAD or more. Orders under $100 ship at a flat rate of $12, shown at checkout before you pay.
International: flat rate of $50 CAD per order, regardless of size.
Prices for US orders are shown in USD at checkout.

Processing time
Orders are packed and shipped within 1 to 3 business days. Orders placed on weekends or holidays ship on the next business day. You will receive an email with your tracking number as soon as your order ships.

Delivery times
Canada: 3 to 8 business days after shipping.
United States: 2 to 6 business days after shipping.
International: 1 to 3 weeks after shipping, depending on destination.
Remote and rural addresses can take a few extra days. These are estimates, not guarantees. Carrier delays, weather and customs can add time and are outside our control.

Carriers
Canadian orders ship with Canada Post, FedEx or UPS. US orders ship with UPS, FedEx or USPS. International orders ship with Canada Post or UPS. We choose the carrier that gets your order to you fastest at the best rate. Tracking links work for all of them.

Duties and taxes
Canada: applicable sales tax is charged at checkout.
United States: your order ships from inside the US. There are no duties, customs fees or surprise charges on delivery.
International: import duties and taxes are set by your country and are the responsibility of the customer. They are not included in our prices or shipping charges.

Tracking your order
Use the tracking link in your shipping email. If tracking has not updated in 5 business days, contact us and we will look into it with the carrier.

Wrong address
Please check your address before completing your order. If you notice a mistake, email us right away. Once an order has shipped we cannot change the address. Packages returned to us because of an incorrect address can be reshipped at the customer's cost.

Lost or damaged packages
If your package is marked delivered but has not arrived, check with neighbours and your local post office, then contact us within 7 days. If your order arrives damaged, email us photos within 7 days of delivery and we will replace it.

Returns
Returns are accepted within 30 days of delivery. See our Refund policy for details.

Contact
[email protected]